Services
BetterBuilt.com IT Support service solutions have been established to provide both technology aware and unaware customers with solutions to the constant changing IT technology burden. Regardless if you have computer problems, a downed system network or need consulting we’re here to help!
What are the benefits of outsourcing?
What works best for you? You have options.
- Have a technical representative come to your office.
- Speak with a technical representative to fix your computer problems over the phone.
For questions regarding services and pricing, please review the information below. Or call (330)-493-7500 and a technical representative will work with you to determine your best option based on your situation, time requirements, location and budget.
| Services |
| Remote & Phone Support |
| Network Onsite & Servers |
| Consulting |
| Research & Development |
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Unless specifically quoted, our policy is that we bill on a time and materials basis corresponding to the appropriate billing rate & multiplier. *After the first hour ALL hourly rates are billed in quarter-hour increments.
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| Rate Multipliers |
Multiply Rate By |
| Before / After Normal Business Hours |
1.5 x normal rate |
| Disaster (flood, fire, lightning, etc) |
1.5 x normal rate |
| Weekend (except Sat. depot) |
2.0 x normal rate |
| Holidays |
3.0 x normal rate |
| Weekend Holidays |
4.0 x normal rate |
Travel & Drive Time
The time that it takes each technician to travel from BBC to the client’s location and back to BBC plus additional fees such as toll roads, airplane tickets, lodging expenses, etc. The travel time is then combined with the daily onsite time to create one consecutive billing time for each technician per billing day. This is done to minimize separate quarter hour rounding charges however long haul destinations will have the travel time separately itemized and billed. Notwithstanding, the travel rate is equal to the onsite or specialty rate of each technician, as noted above, unless previously agreed upon prior to the visit.
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For Website Pricing visit BetterBuilt.net
All invoices are due on receipt unless otherwise noted.
Overdue invoices will be subject to a 1.5% monthly Finance Charge.
Our policy is that we bill for the amount of time that it takes multiplied by the skill level required or service rate chosen. We do not bill by the job unless we have provided a signed quote stating that the job is a fixed price quote regardless of the hours involved. You must agree to our terms and conditions prior to any service.
You must agree to our terms and conditions prior to any service.
Contact us today about your IT, computer and network needs. Call 330-493-7500 or use the contact form below.
